|Shipping And Handling - UK Mainland delivery is free for orders of £25 or over. For orders under this amount, to all destinations, there is post andf packing fee of £2.50 per order. For overseas orders we use airmail. This will be charged at a rate determined by the stated weight of your order, this weight may not be the actual weight of the parcel. You will be shown the total value of your order before payment and have the option to cancel. We reserve the right to choose the shipping company. Goods will only be shipped to the cardholder`s country. We reserve the right to cancel orders with delivery requested to certain countries.
Delivery Schedule - Orders should be despatched same day if processed before 11.30am subject to payment clearance and availability
Back Orders - Our site operates on real time stock levels - however on the rare occasions that a particular item is out of stock, we will do our best to inform you straight away and perhaps suggest an alternative. For this reason it is important that we have either a valid email address or contact telephone number.
Credit Card Security - Our online payment systems are handled by Paypal a well respected company offering a high level of security.
Guarantee - Goods are not supplied on a trial basis but will be replaced if found to be defective.
Your Right Of Cancellation - Under the United Kingdom distance selling regulations, you have the right to cancel the contract at any time up to the end of seven working days after you receive the goods (see below). A working day is any day other than weekends and bank or other public holidays.
To exercise your right of cancellation, you must give written notice to Carairo.com by hand or post or email, at the address or email address shown on this site, giving details of the goods ordered and (where appropriate) their delivery.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Carairo.com at your own cost. The goods must be returned to the address shown on this site. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. We suggest you obtain a proof of posting or extra insurance as we cannot be held responsible for returned items lost or damaged in the post.
Once you have notified Carairo.com that you are cancelling the contract and returned the goods, Carairo.com will refund or recredit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
If you do not return the goods as required, Carairo.com may charge you a sum not exceeding the direct costs of recovering the goods.
You do not have the right to cancel the contract if the order is for audio or video recordings or computer software which have been unsealed by you, or for goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. Carairo.com will notify you at the time your order is accepted if this applies.
Vouchers - Gift and Credit vouchers are only for use against the value of orders - they have no cash value. Refunds on sales where vouchers are used will only be for the cash amount - no refund or replacement will be offered for the value of the Welcome Voucher. If gift vouchers are purchased and used for payment on a sale that is refunded the amount of the gift voucher will be refunded as a voucher. Welcome vouchers are limited to one per customer.
Contacting Us - We want to hear from you - please feel free to contact us at any time using the contact form on our site. Emails will be answered as soon as possible. As we supply Worldwide we work a variable shift system which means that you may recieve an email outside the normal office working hours for your country.